> Our privacy policy
INTRODUCTION
We promise to treat your data with care – your privacy and permission-based interaction are important to us.
Copy Café and The Jarrah Consultancy Ltd (we) are committed to protecting and respecting your privacy – and to maintaining your trust and confidence in us. This policy (together with our website Terms of Service and any other documents referred to on it) sets out how any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting our website https://copycafe.co.uk (our site) and interacting with our business, you are accepting and consenting to the practices described in this privacy policy.
Copy Café is part of the business activities of The Jarrah Consultancy Ltd. For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR) 2018, the data controller is The Jarrah Consultancy Ltd, whose registered address is Meadow Barn, Newnham, Near Henley-in-Arden, Warwickshire, B95 6DU, UK. Our nominated representative for the purpose of data protection is Kyla Skinner.
INFORMATION WE COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us – You may give us information about you by filling in forms on our website https://copycafe.co.uk (to subscribe to our free mailing list, become a Copy Café client or to contact us, for example) or by corresponding with us by phone, email, post, via social media or in person. The information you give us may include your name, address, company name, work address, email address, social media accounts and phone numbers, financial and credit card information, personal description and photograph, and strategic information about your business.
Information we collect about you – With regard to each of your visits to our site we may automatically collect the following information:
> Technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, social media labels or tags used by you, time zone setting, browser plug-in types and versions, operating system and platform; and
> Information about your visit – including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Our website may also use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
> Information we receive from other sources – We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We also use carefully selected additional service providers to help us run our business efficiently and effectively (including, for example, business partners, sub-contractors in technical, payment and delivery services, and analytics providers) and may receive information about you from them. These include Mailchimp (for email delivery), Memberful (for online client account functionality), Ticket Tailor (for event ticket bookings) and Stripe (for payment processing). Each of these services has its own GDPR-compliant privacy policy and commits to treating your personal data in a secure and respectful way.
> Information you publish – We may additionally receive information from websites, profiles and social media sites that you publish.
HOW WE USE YOUR PERSONAL INFORMATION
Any personal information that we receive or collect will be used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act, and with the General Data Protection Regulation (GDPR) 2018.
In the course of our regular business activities, we may use your personal information to:
• Provide subscriptions and paid content to you;
• Process your payment;
• Handle any event ticket bookings; and
• Inform you of products and/or services available from us, if you opt or have previously opted to receive this type of communication (by joining the Copy Café Collective mailing list, for example). You may unsubscribe or ask us to stop sending you this information at any time.
We will never share personal information with or sell your data to unaffiliated third-parties for marketing purposes.
Under certain circumstances, we may have to disclose your personal data under applicable laws and/or regulations – for example, as part of anti-money laundering processes or to protect either our own or a third party’s rights, property or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company – in which case, personal data about our customers will be one of the transferrable assets.
This privacy policy does not cover any links within this site that may link to other websites. Those sites are not governed by this privacy policy, and if you have questions about how a site uses your information, you will need to check that site’s privacy statement.
HOW WE STORE YOUR PERSONAL INFORMATION
All personal information that you provide to us or that we receive from you in the course of our business activities is stored on secure servers (either in physical data centres or in the cloud) and/or on protected equipment/devices and is backed up regularly. All payment information and transactions are processed by Stripe in accordance to their own high-level security standards.
By using our site and submitting your personal information to us, you agree to the transfer, storing or processing of this data by us or any of the carefully selected service providers we work with. This is necessary to carry out our ongoing business activities and to deliver our services to you.
We will take all steps reasonably possible to ensure that your data is treated securely and in accordance with this privacy policy.
Where you have chosen (or where we have given you) a password that enables you to access certain parts of our site or interactive functionality, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
Although we will do our best to protect your personal data, we cannot absolutely guarantee the security of that data – unfortunately, the transmission of any information via the internet always involves a certain amount of inherent risk. In using our site and services, you acknowledge this and any transmission of personal information is therefore at your own risk. Once we have received your information, the previously outlined data protection procedures and security features that we have in place are intended to keep your information private and prevent unauthorised access.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend or request the deletion of the personal information that we hold about you. To do this, please email hello@copycafe.co.uk and address your request to our nominated representative Kyla Skinner.
Please note that we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
You can unsubscribe from receiving emailed information from Copy Café at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing your request to us: hello@copycafe.co.uk
If you ask us to delete the personal information we hold about you, we will do this as quickly as reasonably possible, within no longer than one month of your request.
CHANGES TO THIS PRIVACY POLICY
We keep our privacy policy under regular review and will inform you of any significant changes. This privacy policy was last updated in August 2024.
LEGAL GOVERNANCE
If any provision of this privacy policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
This privacy policy shall be governed by and construed in accordance with the law of England and Wales. By using our site and business services, you agree to submit to the exclusive jurisdiction of the English Courts.
Thank you for reading – and for being part of the Copy Café Collective!
